Job Description

Job Description Job Description Who We Are MIRC is the musical instrument industry’s leading refurbishment workshop that offers its customers a variety of quality used instruments and parts for a great value. MIRC has been serving the industry since 1993 and is based in the Nashville, Tennessee area. About This Role The B2B Inside Sales Representative – West Territory is responsible for managing, growing, and retaining wholesale dealer relationships. This role blends account management, outbound sales, inbound support, and business development, while maintaining accurate records and sales activity within our systems. The ideal candidate is a methodical, relationship-focused salesperson who understands musical instrument products and thrives on building a consistent, repeat wholesale customer base. This is a full-time, on-site position in La Vergne, TN. Responsibilities Account Management & Relationship Building Manage a portfolio of wholesale dealer accounts using Copper CRM to track relationships, activity, and opportunities. Build long-term dealer relationships through consistent communication, follow-up, and product knowledge. Reactivate dormant or low-activity accounts through targeted outreach and inventory recommendations. Sales & Business Development Drive outbound sales via phone and email, logging activity and outcomes in Copper CRM. Convert inbound inquiries into active, repeat wholesale customers. Upsell and cross-sell available inventory based on dealer needs, buying patterns, and margin goals. Grow the assigned territory by onboarding new wholesale dealers. Order Support & Systems Usage Enter, review, and manage orders within the company ERP system, ensuring accuracy in pricing, availability, and fulfillment details. Coordinate closely with fulfillment and operations teams using ERP data to support on-time and accurate deliveries. Use Google Workspace (Gmail, Calendar, Docs, Sheets) to manage communication, scheduling, reporting, and internal collaboration. Territory & Performance Management Track territory performance against revenue, account activity, order frequency, margin, and retention goals. Maintain clean, organized account records and sales documentation across CRM and ERP systems. Provide feedback on dealer needs, market trends, and inventory demand to support purchasing and operations planning. Qualifications Experience in B2B inside sales and account management, including managing and growing a repeat-business customer base. Working knowledge of guitars, basses, and musical instrument products. Experience using CRM systems (Copper preferred) and ERP/order management systems. Strong phone, email, and interpersonal communication skills. Methodical, organized, and detail-oriented approach, including ability to multi-task, organize, and prioritize work By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.6b250ea6-cee3-481d-915c-f7283f1b2f1b

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