The Host greets and seats guests for food and beverage service, while maintaining the seating flow and service of the dining room.
Greets guests on arrival and regards on departure in a warm and inviting manner
Maintains full knowledge of restaurant layout and seats patrons based off of specific layout
Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system
Interacts with guests to maintain great guest relations and provide opportunities for loyalty
Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times
Communicates to management in a timely fashion any guest compliments or complaints
Performs other related duties as assigned
Excellent verbal and written communication skills
Detail-oriented and thorough with strong organizational and time management skills
Ability to work under stress in a fast-paced environment
Basic knowledge of menu items and service as well as restaurant operations and culinary terminology
Basic knowledge of dining room standards and procedures
High school diploma or equivalent preferred
Customer service or food & beverage experience preferred
Must obtain valid gaming license, where applicable
The employee is required to stand for the duration of the shift.
The employee is frequently required to stand, walk, climb, balance, push, pull, lift, reach, twist, and bend while enduring prolonged periods of standing and walking.
The employee may be required to exert up to 20 pounds of force.
The employee may be required to work long hours, including nights, weekends, and holidays.
The noise level in the work environment is usually moderate to loud.
The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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